Support Operations
Support agents worked across 32 systems. I integrated the 7 they used most into one workspace, and left the other 25 accessible.
12 min → 3 min average handling time
I simplify complex systems, align teams and deliver products at scale.
I design B2B and B2C products in complex environments, from professional tools and customer experiences to the systems that connect them.
currently
Senior UI Designer @ Netcracker Technology
I manage designers across separate product teams.
projects
B2B Sales Platform
A quotation workflow that brought seven disconnected sales tools into one workspace, so agents could configure deals without jumping between systems. I joined after the first releases, alongside the Design Lead.
60 min → 15 min proposal time · 3 days → 4 hours new-agent training
Dane Design System
A fragmented design system across two B2C products, rebuilt so squads could work from a shared foundation instead of recreating the same patterns.
50% faster handoff · 32% faster concept production
Retail Mobile Commerce Platform
A shared mobile framework used across 30 retail brands, creating a consistent delivery process across Android and iOS while preserving each brand's identity.
One shared process across Android, iOS and QA
team leadership
I manage designers working across separate product teams, so I’m not directly involved in their day-to-day project work.
Instead, I create the structure around them: critiques, 1:1s, retrospectives, and team practices that support growth, knowledge sharing, and independent decision-making.
These practices have helped designers take on broader ownership, navigate challenges independently, and bring learnings from individual projects back into the team.
current practice
A significant part of my work happens before design reaches the screen. I often work through competing priorities, constraints and perspectives to turn complex discussions into a direction that teams can actually move forward with.
I’m also developing AI-powered workflows and tools that change how design and development teams work. Across two projects, we reduced proposal production from 3 days to 1, reduced front-end development time from 5 days to 2, and automated the creation and maintenance of documentation and tickets. Designers can also generate front-end output directly from product repositories, shortening the path from design to implementation.
Some of this work is under NDA, so I can’t show the products or artifacts publicly.
beyond the work
I’m from Realengo, Rio de Janeiro. I grew up building things with whatever was available, which probably explains why I’m more interested in constraints than in ideal conditions.
Outside of screens, I’m a 2nd degree black belt in ITF Taekwondo, and I draw since before I can remember. I got published at MSP Estúdios, the studio behind Turma da Mônica.
